Returns, Refunds & Replacements

At Touch of Us, we want every order to arrive as expected. If something isn't right, we're here to help.

For questions about returns, refunds, damaged items, or incorrect orders, please contact hello@touchofus.com before sending anything back.

Damaged or Defective Items

If your item arrives damaged, defective, or not functioning properly, please contact us within 30 days of delivery.

Include your order number and clear photographs or video showing the issue.

Once verified, we may offer a replacement or refund. In some cases, returning the physical product may not be necessary.

Incorrect or Missing Items

If you receive the wrong product, an incorrect variant, or an incomplete order, contact us as soon as possible.

Please provide your order number and photographs of the product, packaging, and shipping label when available.

Verified fulfillment errors may qualify for a replacement or refund.

Change-of-Mind Returns

Because some products are fulfilled directly by third-party suppliers, change-of-mind returns are subject to eligibility and approval.

We may accept unopened, unused products for return on a case-by-case basis. Please contact us before returning any merchandise.

Touch of Us Originals & Personalized Products

Our exclusive Originals may include 3D-printed, personalized, customized, or made-to-order designs.

Personalized or custom-made products generally cannot be returned solely because of a change of preference once production has begun.

However, damaged, defective, incorrect, or materially misrepresented products remain eligible for appropriate remedies.

Hygiene & Personal-Care Products

For hygiene and safety reasons, opened or used personal-care items generally cannot be returned for a change of mind.

This restriction does not eliminate applicable rights relating to defective or incorrectly supplied products.

Return Shipping

If we approve a discretionary return unrelated to a defect or fulfillment error, the customer may be responsible for return shipping charges.

Please do not return products to the supplier, manufacturer, or shipping address displayed on the package without receiving written instructions from Touch of Us.

Order Cancellations

Contact us immediately if you need to cancel an order.

Cancellation may be possible before fulfillment or custom production begins. Once processing, production, or shipment has started, cancellation may no longer be possible.

Refund Processing

Approved refunds will be issued to the original payment method.

After processing, additional time may be required for your bank or payment provider to make the funds available.

Delivered but Not Received

If tracking indicates that your package was delivered but you cannot locate it, please contact us.

We may ask you to check with the carrier or provide additional documentation so we can investigate.

Your Consumer Rights

Nothing in this policy limits or excludes rights and remedies available under applicable consumer-protection laws.

Contact Information

Touch of Us

Website: https://touchofus.com

Email: hello@touchofus.com

Contact: https://touchofus.com/pages/contact